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Digital Badge Program IBM Control Desk
A digital credential recognized and valued around the world.
IBM Control Desk 7.6 Service Request Management Fundamentals - Code: TP362G
This credential earner has completed instructor-led learning for IBM Control Desk 7.6 Service Request Management Fundamentals. The earner has demonstrated an understanding of creating and resolving service requests, incidents and problems. The earner has also learned how to manage a service catalog, obtain user feedback through surveys, and generate reports.
Badge Criteria and Activities
Attendance and successful completion of TP362G IBM Control Desk 7.6 Service Request Management Fundamentals instructor-led training course
IBM Control Desk 7.6.0.2 Fundamentals - Code: TP352G
This credential earner has completed instructor-led learning for IBM Control Desk 7.6.0.2 Fundamentals. The earner has demonstrated an understanding of the concepts for managing IT assets, service requests, and changes in an IT environment using IBM Control Desk.
Badge Criteria and Activities
Attendance and successful completion of TP352G IBM Control Desk 7.6.0.2 Fundamentals instructor-led training course
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